Our Lifetime Warranty
At Oberen, we believe quality should be measured in years, not seasons.
Every piece we create is designed with longevity in mind. From the materials we select to the smallest details in construction, our products are made to be worn, explored in, and lived in.
We stand behind that commitment with our Lifetime Warranty, covering the natural deterioration of our products through regular use.
Because the best products aren't the ones that stay untouched. They're the ones that stay with you.
What's Covered
Our Lifetime Warranty covers damage and deterioration resulting from natural wear and tear during the intended use of our products.
This includes:
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Fabric deterioration: Fraying, perishing, or degradation of materials through regular wear.
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Stitching failure: Loose, deteriorating, or broken stitching resulting from normal use.
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Embroidery deterioration: Embroidered logos, graphics, or details that perish, unravel, or degrade over time.
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Lining deterioration: Interior linings that perish, deteriorate, or lose their structural integrity through regular use.
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Construction failure: Other material or manufacturing failures that compromise the product's intended function through normal wear.
If your Oberen product experiences any of the above, we will replace it in accordance with our Lifetime Warranty.
What's Not Covered
While our warranty is designed to support the natural lifespan of our products, it does not cover:
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Accidental damage, including cuts, burns, punctures, or tears caused by external objects.
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Damage resulting from improper washing, drying, storage, or care.
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Deliberate damage, misuse, or alterations performed by third parties.
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Lost or stolen products.
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Cosmetic changes that do not involve material deterioration, such as minor fading or changes in appearance that are not associated with fabric degradation.
These exclusions apply to our voluntary Lifetime Warranty and do not limit your rights under Australian Consumer Law.
How to Make a Warranty Claim
We aim to make our warranty process as straightforward as possible.
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Contact us. Get in touch with our team at [warranty contact email] and include your order number, photographs of the damage, and a brief description of the issue.
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Assessment. Our team will review the claim to confirm whether the damage is covered by our Lifetime Warranty.
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Return your product. Once approved, the original damaged product must be returned to Oberen before a replacement is issued.
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Replacement. Following receipt and verification of the returned product, we will arrange a replacement of the same product, or a comparable alternative if the original is no longer available.
Approved warranty replacements are provided at no charge. We will provide return shipping instructions when your claim is approved.
Returns & Exchanges
Change-of-Mind Returns
We accept change-of-mind returns within 30 days of delivery, provided the product is unworn, unwashed, undamaged, and returned with its original tags and packaging where applicable.
Customers may request a refund or exchange, subject to the conditions of this policy.
Return shipping costs for change-of-mind returns are the responsibility of the customer.
Incorrect or Faulty Products
If you receive an incorrect, faulty, or damaged product, please contact our team with your order details and photographs of the issue.
We will assess the issue and provide an appropriate remedy in accordance with Australian Consumer Law.
Australian Consumer Law
Our Lifetime Warranty and returns policy operate in addition to your rights under the Australian Consumer Law.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in this policy excludes, restricts, or modifies your statutory consumer rights.
A Commitment Without an Expiry Date
We don't believe in creating products with an expiration date.
Our Lifetime Warranty and Perpetuity Program are built around a simple philosophy:
Make fewer things. Make them better. Make them last.
And when their first life comes to an end, give them a reason to live on.
OBEREN — Built for the Elements. Made for the Long Run.
